Description
Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process–to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less–and how to apply this skill in all areas of life. We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world.
Author: Douglas E. Noll
Publisher: Atria Books
Published: 9/12/2017
Pages: 256
Binding Type: Paperback
Weight: 0 lbs
Size: 0″ H x 0″ L x 0″ W
ISBN: 9781582706559
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